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It's all about you. (And a little about us.)
At Follett Software, everyone contributes to the end product. Every associate drives toward the goal of furthering education through our services and offerings. What that all really means is we’ve got...
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First Lesson on Customer Service: Begin and End with a Smile
One of the most important service skills I’ve ever learned was one of my first. It is also one of the simplest life lessons. When I first started working in the corporate world, I worked for a very...
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Follett Software's Customers Are Changing and So Are We
Over the last year’s conversations with many customers I’ve been struck by the incredible growth of hand held devices in the schools. It seems a year ago customers were looking ahead, saying “we want...
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We Practice How We Would Like to Be Treated
We are all customers, whether it be calling your wireless provider or looking for assistance within your own organization. From personal experience we know the difference between good customer service...
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Spend a Day in the Life of Follett Software Customer Service Specialist Gail...
Gail Gibson assists our customers in understanding payment terms, invoicing, aligning expiration dates and other processes. They work to get the districts terms that will fit their ability to pay as...
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The Unique Value Follett Software Provides to a School District Is in...
The most gratifying thing to me about what I do on a daily basis is when I am able to make a difference for the customer. As a retention specialist I am charged with making sure that the customer is...
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The Little Things Make a Big Difference in Delivering Good Customer Service
People often ask me what I do and I tell them I am a Customer Relationship Management Specialist or a CRM Specialist. I tell them basically, my job is to make sure my customers are happy. Everything...
View ArticleJoin Follett as we discuss the Learning Library on EdTalk Radio
Join us Tuesday March 6, 2012 as we discuss the transition from the traditional library to a collaborative learning space that embraces digital technologies and tools.Don Rokusek, Program Director for...
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The Elegance of Simplicity
Don't we live in an amazing, yet complex world? There are so many choices and products, many driven by technology that wasn't widely available just a few years ago. It wasn't long ago when the...
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Follett Educational Foundation Gives Back to Follett Associates
The Follett Educational Foundation was created to help allow the children of Follett associates to financially achieve the goal of getting a higher education. FEF is supported by the voluntary...
View ArticleHappy Holidays From Follett Software
Wishing our customers, supporters and friends a joyous holiday season and a prosperous new year.
View ArticleDon't Miss our Holiday Giveaway on Facebook
As you prepare for winter break we hope that you are able to take advantage of our holiday giveaway. The designers at Follett were busy in their workshop preparing 8 custom bookmarks in winter holiday...
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We Grow People
Our first Follett Institute was held in San Diego, CA on October 25 and 26, 2012 with subsequent events held in Dallas, TX, Rosemont, IL and Greensboro, NC. The Follett Institutes provide full day...
View ArticleA Look Inside Destiny 11.0. Preparing Students and Libraries for the Digital Age
Destiny continues to enhance the digital learning environment our customers can create in their schools. We know that digital and mobile are key trends that are transforming education, and we want to...
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Watch the Live Event -#FollettChallenge Winners Announcement April 5th
Lights, camera, action! The Follett Challenge team is excited to launch a live video news conference announcing the winners of this year’s Follett Challenge! The 2012-13 Follett Challenge officially...
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RDA: Should I Change to the New Standard? What Are the Benefits for Users?
Now that RDA has been fully implemented by the Library of Congress you may be wondering, what does this mean for my library? You may be asking yourself the following questions. Should I change to the...
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